Course Enrollment

• I forgot my NBO password.
• My NBO password does not work.

Weekly Live Stream and Recording Links

• I didn’t receive my link to the live stream.
• I didn’t receive the link to the recordings.
• How do I find my link and watch the recording?
• My passcode to the recording doesn’t work.
• The recording won’t play.

Viewing the Live Stream or Recording

• Personalizing my zoom experience
• When I watch the live stream, why can’t I see the professor/ why is the professor so small?
• How do I enable closed captioning?

Other

• How do I access the supplemental course material?
• How do I get my courses to automatically populate my calendar app?

For More Help

Please submit a request via the Continuing Education Online Help Desk.

https://app.smartsheet.com/b/form/441b7f3680244273b3058419f22ac9f3

Please be aware that Norris staff does not work after 5 p.m., weekends, or during campus winter/spring breaks.